New West Fleet Service for commercial vehicles now open

West Fleet Service, a new division of Alcoa-based West Chevrolet, announced Friday the opening of its service center for any make or model of commercial medium to heavy-duty vehicles in operational fleets of businesses, government agencies or non-profit organizations.

Previously, no auto dealerships in Blount County offered large-scale commercial vehicle fleet parts and service for maintenance and repair, forcing many local companies to venture to Knoxville.

“We’ve identified this niche sector as a viable way to grow our overarching business while meeting a significant need in our marketplace,” said Charles West, president of parent company West Chevrolet.

“With today’s regulatory requirements for diesel engines in new commercial vehicles driving sales prices up by $3,000 to $4,000, many fleet managers are holding on to their vehicles longer,” West said. “Keeping older vehicles in service requires steady attention to maintenance and repair, and this facility is here to provide that.”

In addition to servicing Chevrolet and GMC vehicles, West anticipates at least 80 percent of trucks serviced at the facility will be non-GM branded, including Ford, Dodge, Volvo, Isuzu, Mitsubishi, UD/ Nissan Diesel, Mack, International and Sterling, to name some.

The facility will service most any vehicle under an 18-wheeler in size, such as dump trucks, delivery trucks, flatbeds, RVs, buses, forklifts and emergency service vehicles.

To assist companies with existing service agreements elsewhere, West Fleet Service will honor most service agreements for any leased fleet vehicles, such as Enterprise, GE Capital and ARI.

West Fleet Service recently began operating in former warehouse space on Northpark Boulevard in Alcoa, behind the West Chevrolet dealership’s Alcoa Highway location.

With nearly 19,000 square feet, the center includes four service bay areas, staffed by three experienced mechanics for now, with more mechanics to be added as the business grows. Annual contributions by West Fleet Service to the local and state tax base are anticipated to be more than $100,000.

The facility operates with some of the latest truck repair equipment available.

“West Fleet Service is the first and only fleet service provider in the Greater Knoxville area with electric, above-ground, portable lifts - which means we operate our lifts with no hydraulic fluids, making the facility more environmentally friendly,” said Service Manager Doug Reynolds. “In addition, we always recycle engine oil.”

The new, portable electric lifts are made by Rotary and can lift up to 52,000 pounds, which is roughly the weight of a fire truck loaded with water.

West Chevrolet has offered fleet truck service on a limited basis for years, with two large in-house work bays within the dealership’s service department devoted to truck service, as well as a veteran full-time mechanic. All commercial truck servicing will transition to the West Fleet Service building.

West Fleet Service will operate Mondays through Thursdays, 7 a.m. to 8 p.m.; Fridays 7 a.m. to 5 p.m.; and Saturdays 8 a.m. to 5 p.m. A grand opening event is set to take place Tuesday, March 29, from 3 p.m. to 6 p.m.

Launched in 2011 as a division of West Chevrolet, West Fleet Service ( provides full maintenance and repair services for any make or model of commercial medium to heavy-duty vehicles in operational fleets for businesses, government agencies or non-profit organizations.

Celebrating 80 years in business serving Blount County and East Tennessee, West Chevrolet is a fourth-generation, family-owned franchise dealership in Alcoa.

© 2011 All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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