When most people feel sick, they go to a local doctor. Now, thanks to Auto Physicians, people can take their sick car to a local automobile technician.
Last November, Auto Physicians, located at 2642 U.S. Hwy. 411 South, opened to meet the automotive repair needs of area residents.
“We have the same diagnostic equipment as the dealership,” said co-owner Frank Chamberlain. Chamberlain, Ricky Click and Mike Haynes opened Auto Physicians in response to the closing of Neil Sanders Ford Lincoln Mercury automobile dealership,
“We take up where they left off,” Click said, adding that they wanted to provide Ford, Lincoln and Mercury car owners with an automobile repair shop to meet the car owners’ needs, saving a drive to Knoxville for service work.
With more than 75 years of combined experience, the technicians at Auto Physicians not only work on Fords, Lincolns and Mercurys, they can also handle repair work for other makes and models, including Chevrolet, Toyota, Honda and Nissan. Some of the service they provide include engine work, transmissions, suspensions, door locks, tune-ups and brake jobs, to name a few.
“The quality of repair will be better because we use quality products,” Chamberlain said. He said they use factory parts including Motorcraft and AC Delco. If they do not have the part in stock, with the click of a computer mouse, they can have it delivered in a timely manner.
Chamberlain said that, in addition to all the mechanics being Ford-certified, they also have a diesel mechanic and a trim mechanic who can handle interior work.
“We want people to feel secure and confident about visiting us,” Click said. He said their goal when they opened Auto Physicians was to provide quality service and offer reasonable prices. Click added that they want to develop a reputation for being honest and trustworthy.
“We charge a fair amount and treat customers right,” Chamberlain said. He added that repairs have a 12-month or 12,000 mile warranty.
The mechanics use Ford tools, and they have top of the line equipment, Chamberlain said. They have three bays and have an alignment rack. Also, Chamberlain said they have Mitchell 1, a price and labor guide that allow mechanics to have access to the service manual of the make and model of any vehicle.
In the current economic environment, many people are making sure to take good care of their vehicle since they aren’t in the market to purchase a new car.
“The first thing I hear out of their mouth is that they can’t afford to buy a new car,” Click said. If customers aren’t able to afford the entire repair amount, Auto Physicians will work with customers on financing the bill using American Dream Finance.
Auto Physicians is open from 8 a.m. to 5 p.m., Monday through Friday, and from 8 a.m. to noon on Saturdays. They are located beside Gondolier on U.S. Hwy. 411 South. Future plans include expanding by summer.