Blount 911 earns national CALEA accreditation

The Blount County 911 Emergency Communications Center recently earned a national accreditation from the Commission on Accreditation for Law Enforcement Agencies.

Jeff Caylor, director of Blount County 911 Emergency Communications, said the main thing the designation does is create a standard for the center to strive for and maintain. “It makes you adhere to that standard during the entire time you’re part of CALEA,” he said. “We all like to say we want to be the best we can be and that we’re doing everything we can to have the best operation we can, but you take it to another level when you have a top flight operation like CALEA set the standard.”

Caylor said CALEA representatives come in every three years and see that CALEA-accredited agencies are following those standards. “We want to do this to demonstrate to the public that we want to provide the best service. We are willing to step out on that ledge and make sure we do give them the type of service they deserve to have,” he said.

Pam Malone, accreditation manager and NCIC terminal agency coordinator, said there are 218 standards the 911 Emergency Communications Center had to comply with.

“It’s a two-year process we went through and one of the reasons we are so excited about doing it is that now every public safety agency in Blount County has received the same CALEA accreditation.”

Malone said the accreditation program promotes superior public safety and community service and recognizes accredited agencies’ professionalism. “We’re only the fourth communications center agency in Tennessee to receive this award,” she said.

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