Pamela G. Murray, the founding General Manager and Senior Vice President responsible for building, opening and expanding Marriott International’s (NYSE: MAR) financial shared services organization, Marriott Business Services (MBS), retired in August. Under her leadership, Marriott developed a global shared services organization, reengineered hotel and corporate accounting processes and implemented an enterprise-wide financial accounting system - all delivering significant value to Marriott International. In 2007, MBS was recognized by an independent organization as a World-Class Shared Service Center.
In 1999, Murray began developing the plan for Marriott’s shared service center. She chose Louisville, Tennessee as the location for the center because of the attractive economics, quality of the local workforce, accessibility from Marriott International’s Corporate Headquarters in Bethesda, Maryland, and most importantly, the community spirit of East Tennessee.
Once Murray arrived, she immersed herself in the local culture by participating in activities such as Leadership Blount and Steering Committees for local community service initiatives. With Murray’s inspiration and emphasis on East Tennessee philanthropy, MBS adopted Marriott’s Spirit to Serve culture by completing more than 17 large community service initiatives a year, including most recently raising over $37,000 for Blount County’s Relay For Life.
In November 2000, MBS opened its doors in Louisville, to serve four hotels in Boston, and has since grown to provide accounting services to thousands of Marriott hotels and operating units around the world.
Murray is retiring from the position of Executive Vice President and General Manager, Enterprise Accounting Services. Michael Cullen, Senior Vice President of Marriott Business Services, assumes responsibility over the shared service center.